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It’s extremely important to us to offer great customer service. Delivering on that can be a bit of a minefield. Doing business in the modern world means focussing on customers, not just in each transaction but as a means of developing new products or refining services.Continue reading full article…
https://hetranslations.uk/wp-content/uploads/2017/07/translation_customer-service-1186635_1920.jpg5761920HE Translationshttps://hetranslations.uk/wp-content/uploads/2016/08/HEgreenT-300x187.pngHE Translations2017-07-10 16:33:152017-08-24 12:00:05Is the customer really always right?
Over the past 23 years we have worked with dozens of clients and met many more. Good customer service is a priority for us and it starts from the first contact.
Initial contact
When we first make contact with a potential customer we believe it’s important to find out what they really want. This might seem old-fashioned – after all ‘give the lady what she wants’ originated back in 1887! Discovering a customer’s expectations isn’t always straightforward but it avoids problems later. A bit of research on both sides can reveal whether our services are a good fit for the client’s project. We usually start by agreeing a mutually suitable rate. Then we can move on to the details.Continue reading full article…
https://hetranslations.uk/wp-content/uploads/2017/07/Give-the-lady-what-she-wants.jpg475307HE Translationshttps://hetranslations.uk/wp-content/uploads/2016/08/HEgreenT-300x187.pngHE Translations2017-07-03 08:53:022017-08-24 11:47:14Our golden rules for great customer service