An article published in the July-August 2009 edition of the ITI Bulletin provides some answers to the question: What makes a good translation agency? Almost 10 years later, there is plenty of evidence that the issue is as topical as ever! Please click on the image on the right to access the full document.

The article attracted considerable interest at the time and was subsequently re-published in:

Note: The link to the Universitas magazine containing the interesting and entertaining Gratisschnitzel article, which appears in the PDF file, is out of date. Previously you could download the article at